We are often asked if we charge to come out to diagnose air conditioning/ heating issues. Our answer is always “of course.”
When you consider the average hourly wage of a trained and experienced HVAC service tech is $25-$35 per hour, and they are dispatched to your home in a $50k-$100K service truck stocked with many thousands of dollars of parts and tools and burning expensive gas at 10-12 MPG. You can quickly see that charging nothing or charging very little to dispatch that tech to your home would be a bad business model. Moreover, it would result in a fast trip to bankruptcy.
So why do some companies do this?
You probably already know the answer. They want to get a foot in the door. And they are not leaving without a lot of your money whether you have a problem or not. The technicians often work on a commission/quota system. They MUST find something wrong with your system and advise you to do expensive repairs or, more often, insist you need a whole new system. If they don’t, they would eventually get fired, or the company would go out of business.
So, you are inviting a salesperson into your home to pitch you on buying expensive, sometimes unneeded repairs or a new, costly system.
What We Charge?
Companies like us, Cool Tech Mechanical, charge a reasonable service call fee so we can at least cover our overhead costs and give you an honest diagnosis that, in many cases, requires no additional costs. Our techs are always instructed to give you all your options, but they will never pressure you into repairs you don’t need or put a high-pressure sales presentation on you to buy a new system.
When you know you want or need a new system, we will inspect the installation conditions and provide a free detailed proposal, including a heat load calculation. We give you Good, Better, Best options instead of starting with the most expensive system and only offering a less expensive option if we get pushback like many other companies. We will NEVER use high-pressure tactics.
And we will ALWAYS charge a reasonable service call fee so we can give you an honest evaluation without the need to find something wrong when there isn’t something wrong to stay in business.
Our long-term customers know this about us, which is why they are long-term customers.